Customers have the right to withdraw from this contract within 14 days from the date of receipt of goods. The Customer must carry out the return authorization request procedure specified here in the “My Account” section. The return must be made according to our procedure and by Bartolini courier (for orders placed in Italy) or by DHL EXPRESS (for orders placed abroad).Returns of items of Friend & Family promotion can be shipped back with any shipping company because the customer must be paied for the shipping cost of the return . The pick up can be booked by calling Bartolini / DHL EXPRESS Call Centers. The goods shall be sent to the following address: FFW S.r.l. C / O GC GROUP S.p.A Via Pistoiese 245/1, 50145 Firenze. The customer must return, at his own risk and responsibility, at the above address, The pick up can be booked by calling Bartolini / DHL EXPRESS Call Centers.
The customer must return, at his own risk and responsibility, at the above address, the purchased Items intact and complete (including the original packaging), no later than 14 days from receipt of the products purchased. Solely for the purpose of calculating expiry of the above mentioned 14 working days, the Products are intended as returned at the time at which they are delivered to the courier. The right to withdraw may be exercised for all Products purchased and may not be exercised only in relation to part of the goods ordered.
Upon verification of the integrity of the product (as stated in the General Terms and Conditions), the amount paid for the item (s) will be reimbursed, while shipping costs paid at the time of purchase will be retained FFW S.r.l. In all cases where withdrawal is not lawfully and validly applied by the Customer, FFW S.r.l. shall return the Product to the Customer, at the Customer's own risk and expense; Customer must also address the organization for the return of the goods. Should the Products returned by damaged during transport for return to FFW S.r.l., the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products, in order to allow the Customer, in turn, to inform the courier and claim his rights with regard the courier. At the same time, the Products damaged during transport shall be returned to the Customer, at the Customer's own risk and expense. Should withdrawal be exercised in accordance with the provisions of current legislation, FFW S.r.l. shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within fourteen days of the date on which FFW S.r.l. became aware of the Customer's having exercised his right to withdraw.
FFW S.r.l. will not notify the receipt of delivery to its warehouse. Customers can check for successful delivery with the courier entrusted with the return shipment.
The customer will receive an automatic email notification from our bank confirming the reimbursement of the payment by FFW S.r.l. within the provided 14 days.
FFW S.r.l. is not responsible for the time required to reimburse the payment, which is fully regulated by the issuers of the credit cards used.
